Manual ID Verification

If you don’t have a New Zealand Driver Licence or we have not been able to verify your ID automatically,

You simply need to email us some basic ID info at to be manually verified. Manual verification typically takes less than 24 hours and we will email you once complete. We require a photo or scan of a Photo ID and Proof Of Address document from the supported types below

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Accepted photo ID forms

(must be current and not expired)

  • Your NZ Drivers Licence (both front and back)
  • NZ Passport
  • 18+ Card / Kiwi Access Card
  • International Passport and copy of NZ working Visa or residency details



Accepted Proof of Address documents

  • Utility statement (gas/power/fixed phone line/broadband) dated within 3 months
  • Local authority rates or water bill dated within 3 months
  • NZ Bank statement dated within 12 months
  • Superannuation scheme correspondence dated within 12 months
  • Insurance policy document dated within 12 months
  • Tenancy agreement dated within 12 months

To complete manual ID verification simply email one Photo ID and one Proof Of Address to